Synthesizing Your Work ( HowTo: Customer Development & Leanlaunch Pad )

February 6, 2013

updated Mar 25, 2013 - includes Business Model Canvas as Scorecard examples – Jersey Square video and MammOptics.ppt

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I’ve been having many meetings with people early on in their Customer Development Process. A common issue is that the Startup Owners Manual by Steve Blank is very large and figuring out where to start is overwhelming. The second issue is the unsaid, “You don’t really mean I have to develop my own diagrams and models?”. The answer is, “Yes your progress is directly correlated to how well your version of these diagrams and models is!”. Here is a post from the current LLP workshop that I’m running. It may help you prioritize. Enjoy.

Synthesizing Your Work

Here are some thoughts on synthesizing your work/data, gathering insights from your data, and develop new questions/tests to perform.

First it would be good to go back to Chapter 4 and revisit your hypotheses. In doing that you’ll see that there are a lot of diagrams and models that will help you synthesize your work. The practice of evolving these diagrams from “rough sketches” to “working models” is an important part of your work. Telling your story with these supporting diagrams will become a powerful tool for you. The gaps in the diagrams are most useful because these gaps highlight what you need to do next. Continue to focus on the “fit” between “Value Proposition” and “Customer Segments”.

The second point is that we have been focussing on the marketing aspect and you should take a peek at the Selling Concepts. This brings Channels, Customer Relationships, and Revenues more into view.

The third is to read the “Market Type” subsection pages 112–122. There is a big difference in the actions you will need to take in entering Existing, New, and Re-Segmented markets. The key is that no one is entering “existing” market head on – you are either a creating a new segment or a new market. Please look at Market Type- Cost of Entry, Table 4.2, page 115 for an answer to why this is the case.

Fourth. Some of you need to read Intellectual Property ( SOM page 171–174).

Specifically

Go Back to Chapter 4 – Refine and Go Deeper

Customer Discovery Phase One: State Your Business Model Hypotheses

  • Review Chapter 4 with a focus on Value Proposition and Customer Segments.
    • See if you can take your Canvas to another level.
  • Then take a look at Channels, Customer Relationships, and Revenue. The online How to Build a Startup course covers this material with a depth that complements the textbook.

Diagrams, Visualization, Models

The Startup Owners Manual is full of techniques to diagram your work. There are Customer Workflow, Purchasing Decision Flows, Sales Roadmaps, Get-Keep-Grow Funnels, Market Maps, Organization Influence Maps, and more. Here are some that you should take begin getting familiar with and start working on.

Diagram Figure Page Number
Business Model Canvas Examples
( As Scorecard w/ Iterations )
* MammOptics 9 Canvas Iterations
* Jersey Square Canvas Video
Customer Workflow (organizational/influence map) 4.4 Page 92
Customer Archetypes to Drive Strategy 4.5 Page 94
Day-in-the-Life To Drive Strategy 4.6 Page 95
Market Type Tradeoffs Table 4.1 Page 114
Market Map Fig 4.1 Page 119
Market Adoption Forces
( Key Players )
MammOptics (Adoption)
Purchasing Decision Tree MammOptics (Purchasing Tree)
Customer Workflow
(Before & After)
MammOptics(Customer Workflow)
Get, Keep, Grow Funnel Figure 4.11 page 126
Marketing Collateral Plan Figure 9.2 page 301
Plan of Record Sketch
(whole product timeline)
(includes Marketing Collateral) PoR Sketch.ppt
Service Journey
(Day in Life of Product )
* Internet H/W
* Medical V0.1
Organization & Influence Maps “Deeper” Page 345–349
Test Selling Page 375
Refine Influence map page 389–395
Sales Access Strategy Map 10.10 page 389–395
Sales Roadmap figure 10.11 page 394

Comment on “What is the End Game?”

For me ( physical products and channels) the End Game of “customer development” is to develop a Sales Funnel with supporting Marketing activities, and materials, for your product. This translates into four maps/models: 1) Plan of Record Sketch ( the whole product timeline), 2) Get-Keep-Grow Funnel model, 3) Sales Access Strategy Map, and 4) the Sales Roadmap. If you can “discover” these and make them “operational” then everything else will fall into place. You will have what is called, “Traction” for your product/service. From this point you can “really” develop a solid “bottom-up” Sales Forecast which will provide you with a ton of leverage with investors. To make those models work you’ll need to do a lot detail work first ( iteratively ).

For more colour on the priorities of Sales vs. Marketing vs. Engineering read on. The Sharp End of the Stick « Steve Blank


Let’s Get Some Sleep! Internal Time is Science You Need to Know About

January 21, 2013


What the !@#$ is Social Jet-Lag? What the !@#$ is a chronobioligist? I’m a sucker for such cool terms. My technical mind was “drooling”. I really wanted to get to the meat of this book. I really wanted to know about sleep. I’ve had lots of trouble with it. Others dear to me have had trouble with it. I was very curious. Why do some people sleep late? Others early? Some long? Some short? What’s really natural? What’s not?

The brainpickings blog post Internal Time: The Science of Chronotypes, Social Jet Lag, and Why You’re So Tired « Brain Pickings is very thorough and captures the detail in this book. It is worth a read. The concepts are very provocative. But sometimes blog posts are too dense for me. Sometimes I’ve got to read the book to really get it. This is one of those books. There is so much good stuff in this book and the author Till Roenneberg tries very hard to make it “popular science”. He’s done a pretty good job at presenting his work for lay people. I think the problem is that this book contradicts so much conventional wisdom. It’s like everything I knew about my bodies’ clock was wrong.

This book goes way beyond what I thought I wanted to know. It is amazing stuff. You can try to dig in via the brain pickings blog. But I’m guessing that the graphs will look cool and whet your appetite to really get the message of the book.

The big message is that my “Internal Time Clock” is extremely important, it is part of me (like an arm), it may differ a lot from others, and it changes significantly as I age. My “Internal Time Clock” may not match the “External Time Clock” that I am trying to live by. I may be many hours out of synch. This lack of synchronization may be from the hours required by my job or even something as simple as “Daylight Savings Time”. That is not good, it’s called – Social Jet Lag. My “Internal Time Clock” manages the timing of my bio-chemistry, or manages my “chronobiology”. Fascinating. Important.

Here’s the Amazon link. Internal Time: Chronotypes, Social Jet Lag, and Why You’re So Tired « Amazon.ca: Till Roenneberg: Books

Parting Wish

( It would be cool if Jonah Lehrer took a stab at this material for a lay audience.)


Master & Commander – Aubrey-Maturin Series is a Must Read for Sci-Fi Fans

January 20, 2013

“The problem with the Aubrey-Maturin Series is that there are ONLY 20 books. You’ll never want it to end. It’s just not enough.” That was the fanatical introduction I was given when I first started the Aubrey–Maturin series (Wikipedia) series. I’m now on book 18 The Yellow Admiral – Wikipedia and it’s too true, this is a magical book series.

Historical Science Fiction may be a good classfication of these novels. The Aubrey-Maturin series is very similar to reading Neal Stephenson’s Historical Science Fiction books – Cryptonomicon (Wikipedia), Quicksilver (Wikipedia), The Confusion (Wikipedia), and The System of the World (Wikipedia). If you read those then you’ll really like this. They’re all fantastic entertainment.

Enjoy.

Patrick O’Brian

Neal Stephenson


Big Questions – If A Cow Didn’t Fart For A Whole Year And Then Did One Big Fart, Would It Fly Into Space?

January 6, 2013


Big Questions From Little People and Simple Answers From Great Minds was the most popular book over our family’s Christmas Vacation.

The folks at brain pickings have a great review of this book and cover many adult focused topics. For example, they cover Alain de Botton’s exploration of dreams, Richard Dawkins on evolution and cousin marriages, David Eagleman on why we can’t tickle ourselves ( I liked this one a lot ), and more adult-ish topics likes stars and love.

This is a book of kids questions and I was wondering, “Where are the goofy questions?” I was glad to find a goofy gem on page 241 “If A Cow Didn’t Fart For A Whole Year And Then Did One Big Fart, Would It Fly Into Space?” The answer by Mary Roach is fantastic. She talks to Ed DePeters of UC Davis to calculate how much methane it produces. Then she talks to rocket scientist Ray Arons to determine how high it would fly. I’m not giving away the answer.

CowFart


What About Time in a Startup, or Entrepreneurial, Community? We Get Old and Want Stability

December 19, 2012

knowledge-funnel.png

What about time? One point that surrounds Brad Feld’s Startup communities is the element of time. He says that an entrepreneurial leader needs to commit to a “rolling” 20 years.

Over that period of time it is pretty easy to switch from the “crazy networked entrepreneur” to the “staid hierarchical status quo” ( He calls this the patriarch problem). I think it’s a little deeper than one guy. We are all searching for stability.

On a personal level the Rands In Repose: Stables and Volatiles post speaks to an entrepreneurs journey from “volatile” to “stable”. Most people I passed this along to said, “Great Stuff. It doesn’t talk about the needed renewal. The story where the stable goes back to his/her roots. Where is that article?”

On a higher level Roger Martin’s Knowledge Funnel illustrates this journey. His book The Design of Business does a great job of describing communication between what he calls “validity” and “reliability”.

On another plane psychologist Jon Haidt’s new book Book Review: The Righteous Mind – WSJ.com speaks to the moral values espoused by those who believe more in individuality vs those who believe in institutions. Interesting stuff. This book is a great read. Absolutely mind warping. Buy it for yourself for Christmas. Or go the library and put yourself on the wait list.


Wow! Brad Feld’s Startup Communities is Awesome.

December 18, 2012

Anyone engaged, or wanting to engage, in their local startup community should read this book. It provides a great framework describing the roles of entrepreneurs, universities, governments, investors, and others. It provides a way that we can all connect and get out of our silos.

On a personal level I really like the Mentor notes. Especially offering “Office Hours” and the TechStars Mentor Manifesto

I’ve included two references if you want more detail.

Read More

  • Startup Communities — Book Review by Steve Blank
  • A Sketch Summary by @sachac Sacha Chua

    More More

    I had this thought that I’d write up more on this, but I felt that just getting the links out was more important.


  • Thank You Steve Blank! “Open Source Entrepreneurship” is an amazing milestone

    November 27, 2012

    Today Steve Blank posted “Open Source Entrepreneurship” which is an update on all the materials available on his website and a challenge for us all to “get out of the building and make something happen!”

    This is an amazing resource and I highly recommend that all entrepreneurs dig into it. Today the best place to start is probably the udacity Lean LaunchPad on-line course.

    Reminiscing — The Good Old Days — Open Source since before 2007?

    I’ve been trying my best to use this material and keep the spirit of “Open Source” alive. I just checked my e-mail archive to see when I received my first “Open Source” slide-deck from Steve. It was in 2007! It’s so amazing how much stuff he’s made available and how open he’s been with it. I’ve tried to keep that intention and openness all the way along. Thanks for setting a great standard.


    paul graham says “the best startup ideas initially look like bad ideas”

    November 16, 2012

    Pretty amazing when a “Startup Home Run King” says something like that!

    Here are some good blog reads for the upcoming weekend


    Dating Skills for Engineers. The 2012 Version.

    September 27, 2012

    I was out at UBC this week for a follow-up lecture on Entrepreneurship to Eng Phys ProjectLab students. The first lecture was on the process of developing one’s technical ideas into a “Marketable Product”. A “HowTo” startup a company for technical people. In that presentation I focused on 5 Points — Purpose, You, Scorecard, Process, and Customers. I tie together ideas from Peter Drucker (Purpose), Roger Martin (You), Alex Ostervalder (Business Model), Steve Blank (Process), and Christopher Moore (Customers).

    In the follow-up lecture I focus on the People Skills that are required to execute on those ideas. I focus on four skills – Listening (Marshal Goldsmith), Communicating (Heath Brothers), Helping (Edgar Schein), and Don’t Be An Asshole (Robert Sutton). In recent years this lecture has earned a fun nickname Dating Skills for Engineers. Here is the link Dating Skills for Engineers. The 2012 Version – slideshare

    enjoy.


    Reviewing Mindfulness in Plain English ( It’s Sunday )

    September 23, 2012

    Mindfulness in Plain English by Bhante Gunaratana is a great “HowTo” meditate book. It is thorough, answers most “newbie questions”, answers questions “newbies” should ask, and has a good sense of humour. It is by far the best “HowTo” meditate book I’ve read. This book seems to be available everywhere. I got mine at the library. A quick Google search will turn up free .pdf and .epub downloads. This of course begs the question, “How come it took me ten years to find it?”

    The simple description of Vipassana (breathing) meditation as the development of two skills concentration (following the breath) and mindfulness (noticing when you’ve lost the breath) is very useful. I particularly liked the section on Loving Kindness (page 99–106). This topic is easy to understand on the surface, but it is difficult to understand at the practice level. It is covered very well here. Also I always get confused with the buddhist use of the word Liberation. I always leave thinking What am I being liberated from? On page 158 Bhante G says

    This does not mean, however, that you will instantly attain Liberation ( freedom from all human weaknesses)….

    That said my sense of this book is “Wow this is a lot of information!” no wonder it’s highly recommended that one only do this work with a monk. No wonder it took me so long ( a decade) to be able to do this. There are ups and downs. The Difficulties and Distractions chapters are so practical, meaningful, and useful. But they also bring some serious “doubt” into my mind. I keep asking myself the question “I don’t know if I’d have done this if I’d read the Difficulties section.” ( It’s like a sports book having a section on “common injuries in our sport”. It’s good to know what you’re getting into, but do you really want to know that most pro athletes have many surgical scars? ) Thus my sense of this book is that it’s really for people aspiring to be “teachers”, to remember what it was like back at the beginning and for “newbies” to see the worth and seek out a “teacher”. That just my sense.

    The best part of this book is Chapter 15 Meditation in Everyday Life where Bhante G says that real life is the game and that ones practice (meditation practice) is just that “practice for real life”. Get on with living! Meditation is a skill that will help you live, it will help you get out into the raw, real, exciting world, it’s not a skill that helps you hide from our world.


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