I really needed What Got You Here, Won’t Get You There. The list of 20 bad behaviours and strategies to change them was very enlightening. I particularly liked the discussion on “adding too much value, “saying thank you” a lot more, and “active listening” to make the talker feel like the most important person in the room.
A key part of his message is that — It is not how you view yourself that counts, it is how other people view you that counts. It is the disconnect between how we view ourselves and how others view us that is the problem. Thus we need others to help us find and solve the problem.
The section on follow-up was fantastic. It takes 12-18 months to truly change, it’s a process that you have to work at, one really has to “follow-up” to change. This section had my favorite “story” in which Goldsmith regales us with his motivation for “strong follow-up”. It can be summarized with the following Q&A.
Q. “Does anyone actually get better by taking one of your courses?
A. I had to sheepish say I don’t know.
This is a very popular book and there are a ton of reviews on Amazon
You can also check out his blog. Here is a good post on listening and responding. Marshall Goldsmith Blog » Is It Worth It?
I found out about this book via Harvey Schacter’s 2007 top ten business books. It was number 2 behind “Made 2 Stick“. I listened to the audible version. I’m trying to work on saying “Thank You” and “listening better”.