This story wrt/ “Listening & making a person feel like the most important person in the room” is one of my favorites from WGHY != WGYT. Here is an excerpt. Give it a try.
An Exercise in Listening: “Employ these tiny tactics: Listen. Don’t interrupt. Don’t finish the other person’s sentences. Don’t say, ‘I knew that.’ Don’t even agree with the other person.
If he praises you, just say thank you. Don’t use the words ‘no,’ ‘but,’ and ‘however.’ Don’t let your eyes wander elsewhere while the other person is talking. Maintain your end of the dialogue by asking intelligent questions that show you’re paying attention, move the conversation forward, and require the person to talk (while you listen).”
(Via Marshall Goldsmith Blog.)