Connect – Part 7 – What the !@#$ Does Marketing Do?

One of the inspirations for this series was the Connectors post by Fred Wilson. He often provides “What does a VC Do?” posts and I find that “Product Marketing” is very similar, but not exactly the same. One of the differences is that there is a point where I want to my guys to “Stop talking to the finance guys ❗ (like Fred 🙂 )”

In my mentoring chats a frequent rant that the mentee has to endure goes like this. 👿 “Stop talking to the executive! … they are not the customer … get the hell out of the building … start working on getting the rest of the company on-side … the executive tax (reports/.ppts) must be paid, but that work is not going make you successful … its just a scorecard … get on with your tasks ❗ “

What sets off this rant? – It has been my experience that successful products/projects exhibit “communication & connectivity” far beyond the control of any individual, or team. The Market/Customers link with ones company in a huge number of ways. I’ve attempted 💡 to illustrate this in the “The End Game” below. The point is that the greatest volume of “communication/connectivity” is between the Market/Customer and the departments that deliver the product ( ie “Rest of the Company”. ) The whole thing takes on “a life of its own”. The Customers, Market and the Rest-of-the-Company interact whenever they need to, and the “product sells itself”.


Now focus on the “Start of a project” to see where the greatest volume of “communication/connectivity” is. Surprised? I’m not. At the start of a project the majority of the communication & connectivity is in “getting the product/project financed”. There is limited market interaction ( the level depends on whether you’re an incumbent, start-up, diversification, etc), and the rest-of-the-company is delivering on current products.


This difference in connectivity at the end of a project and the beginning of a project is the basis for my rant. The bottom-line is this: The finance guys know the most about your project & they are on-side … they invested in it. The product team needs to move on to the next phase of the project. They need to focus on the rest of the food-chain.

Movin’ On — A little wrist slapping for both sides 😉 The product team has to understand that once a product/project is financed, the Financial Investor group will change its focus to managing its investment (ie keeping score ). They are looking to you to create all those connections, and they will keep score. They’re not out to hurt you, they are still going to do everything in their power to help you. But they’ve made their investment and need to make sure that they can sleep at night. Which means that they’re gonna keep talking to you until you say, “no, I’m busy, and we have scheduled meetings already on these topics”.

Both sides have to understand that the best way to help the product team be successful is to ensure that it spends ~ 80% of its time on the project. The “finance guys” need limit their “scorekeeping” & “tax” requirements ( like 1-on-1 “I need to understand this” meetings, more detailed forecasts, please talk to this expert, pls do this it will only take a minute, etc ) ’cause they add up fast. Both sides need to let go and move to the next phase.

What’s Next? — The product team has 2 investor groups to get on-side. That is the “Rest of the Company” and “The Market”. Both of these groups are tough. Usually, the “Rest of the Company” takes longer to get on-side. Often, they will not get “on the band wagon” until there is at least one “customer success” story in hand. The more customer momentum, the more internal success you will have.

Thats enough for now. Have fun. The Product Team’s success is dependent on getting those two groups to interact so well, that you can let go, and let the product take on “a life of its own.” Your goal is to do such a great job at connecting such that you need to do “Nothing (but the corporate tax)”. Seem impossible ? … it isn’t … every successful project is like this 😉 It’s what makes marketing 😎

Aside — yes I do get a kick out of Indexed

I’m still not sure that this is very clear. But I’m putting it on-line now. It’s in Beta 🙂

Leadership and the New Science

After reading the “Freak Out” post my buddy Seattle Dave recommended that I read, “Leadership and the New Science, by Margaret Wheatley“. I’m almost finished it and my first reaction is wow! 😯 This is awesome ❗ Just how many exclamation points can I put in a post ❗ ❗ ❗

The concept of her book is simple — apply the concepts of 21st century science to organizational behaviour. The result is shocking and inspiring. It provides a great deal of hope for the future. This book must be read.

The key point that she focusses on is that “new science” is all about relationships and not Newtonian reductionism. Topics covered are: “Field Theory” ( provides an analogy of corp vision and EM fields ), Heisenberg Uncertainty Principle (Measuring one variable more accurately comes at the expense of less accuracy in other variables. You can’t know it all at the same time. In fact knowing more about one thing ensures that you’ll know less about another.), Quantum wave/particle duality ( if the experiment looks for waves it finds waves and if it looks for particles it gets particles), Schrodinger’s Cat ( admits to not getting it, but then applies it to the common phrase “you see what you want to see — so choose something nice”), self-organizing systems, information vs. content, and more.

Quotes – There are some great quotes on the Margaret Wheatley Wikipedia page. The first paragraph ends with this sentence

She describes her work as opposing “highly controlled mechanistic systems that only create robotic behaviors.”

Warning: For some this book may come off as too “New Agey” and “difficult”, especially when she starts off by noting “Fritjof Capra‘s Turning Point (another book I loved) and reading some quotes from it. I urge all readers to to get/look past this and “listen”.

Bram Cohen on the BitTorrent Entertainment Network (Slyck)

Slyck is a great place to follow the filesharing/p2p industry. Today they have a good interview with Bram Cohen wrt BitTorrent Enterntainment Network (BEN). Cohen comments on protocol futures, clients ( uTorrent in silicon soon ), DRM, and Joost.

Bram Cohen on the BitTorrent Entertainment Network: “Bram answers the tough questions on the BEN.”

(Via File-Sharing News And Information.)

For your RRSP, take a page from the CPP (Globe & Mail)

I’ve been “possessed” by “The Random Walk Down Wall Street” the past few months. In chapter 14 “A Life Cycle Guide To Investing” (2003 version) Malkiel lays out asset allocations appropriate to one’s stage in life. He then provides some ideas on “index investment vehicles” that would work.

I was hoping to find a detailed article on such a subject. “Et Voila” it appeared in this Saturday’s Gloge & Mail 😎 Rob Carrick has a full page piece on emulating the CPP via ETFs For your RRSP, take a page from the CPP. The CPP asset allocation is very similar to that noted by Malkiel and Carrick says that

The CPP’s pool of invested funds has averaged a 9.9-per-cent annualized rate of return over the past five years and is certified by the Chief Actuary of Canada as being solid for at least the next 75 years.

This kind of return isn’t “sexy” these days, but the overall strategy definitely passes “the sleep test” ❗

After The Mills Shut down (Globe & Mail)

The Globe & Mail struck a nerve with me this morning. The articleAfter The Mills Shut down. is very close to home for me. It’s sad 😦 Unfortunately, I can’t see how small towns, like Midway BC, will avoid becoming “ghost towns”. What does one do when they have no tax base to pay for all the desired/required services like a rink, medical, school, etc? With, or without, the P&T mill this town living on shaky ground.

Valuing Volunteers – Minor Hockey

In my last volunteering post I found statistics canada data which noted that the replacement cost value of volunteering was estimated to be around double that of donations received in “core non-profits” and around 10x in “Hospitals, Universities and Colleges.”

This information made me wonder, “What is the dollar value of the hours donated to a minor hockey team?” I thought I’d start with the most inexpensive teams like H3 Initiation. The “Stats Can” data implies that the volunteer effort would be somewhere between 2x and 6x that of the club fees. This gives us the whopping number of $15k to $45k of volunteer effort ❗ Could this be correct ❓ I thought it would be interesting to work it out. ( $15k = 15 * $500 * 2 & $45k = 15 * $500 * 6.)


  • 3 hours of ice per week ( 2 practices and 1 game)
  • ~25 weeks ( Sept/early-March )
  • 1 head coach, 1 manager, 1 ass’t coach/safety, 1 ass’t coach
  • Assume 15 players @ $500 per year club fees.

Hours Estimation ~ 600 hours

Total of 625 hours per season ( 25 weeks * 25 hours per week)

  • Head Coach – 8 hours per week. ( 3 hrs on ice + 3 hrs prep + 2 hrs misc )
  • Manager – 8 hours per week.
  • Ass’t Coach #1/Safety – 4 hrs per week. ( 3 hrs ice + 1 hr misc )
  • Ass’t Coach #2 – 4 hrs per week. ( 3 hr ice + 1 hour misc )
  • TimeKeeper/Scorekeeper – 1 hr per week ( Assume ~ 12 home games)
  • All the other multitude of little things are rolled into Mgr & Heach Coach.
  • This accounts for selection month madness, a tournament, and parties.
  • Total per Week == 25 hours ( a low ball estimate would be 20 hours ).

Q. What are 600 volunteer hours worth? A. $15k to $30k.

Good question. Do you measure it as “in kind” or “in opportunity cost for the parent volunteering?” I think that for the volunteer in question it is opportunity cost, they are taking time away from something to volunteer. If you get a highly paid individual to volunteer they usually bring something special to the team which can’t be replaced. So what is it? In our neighborhood stats canada says we’re around $50/hour. (I interpret this estimate to be a low-end estimate because it includes all of our neighbourhood, and the families playing hockey are in the prime of their careers.) Using this number provides the estimate of $30k = $50/hr * 600 hours. This is 4x the club fees and smack in the middle of the stats can number. If you value it “in kind” it works out to $15k = $25/hr * 600 hours which is the 2x Stats Can ratio.

This $30k is Realistic

I think the $30k number is more realistic because I haven’t added in the cost of a Minor Hockey Association’s Board of Directors and other non-team related volunteers who make the whole show survive. These people give beyond the call of duty ❗ For example, my colleague hockey Dave sits on a disciplinary committee. I can’t imagine 👿

What Does This All Mean?

This information can be used in all sorts of ways. For me it is just a data point to understand just how much it really takes to run a “community team”. A lot. It also provides a metric for those who can only help by giving cash. It can also be used in the wrong way (ie to bash non-volunteers) that is not my intention.

Update: Sun Feb 25. I cleaned this up this morning. Added in “what does this all mean, “in kind” estimate, and links to job descriptions for Head Coach, Manager, and Division Coordinator.