It is such a bummer how long it takes to resolve hassles like this. I posted on how all of my e-mail sent from my email@example.com address are being “returned/bounced” by Shaw’s servers a few days ago. I traded e-mails with Shaw’s support and the end result is below. It can be paraphrased as — “It’s yahoo’s problem” … “your e-mail address is considered a spam/virus source”
I’m now on the path of contacting Yahoo mail help. Maybe that will get me somewhere.
I’ve had that e-mail address for over 10 years. It looks like I’m going to have to change it 😦
Thank you for contacting email support. It’s likely the Yahoo servers have been compromised in some manner which prompted the Shaw servers to block them. Shaw’s servers have a built in protection from spam or viruses that blocks outside servers if they are behaving in a threatening manner.
We would advise that the Yahoo.com email holder to forward their error messages to the Yahoo support administrators. Since we do not have direct controls over the Yahoo servers we will be unable to correct any issues that have arisen at their end. It’s quite likely the Yahoo mail administrators are already aware of their challenges and are looking into resolving their server issues promptly.
Shaw Internet xxxx Help
I just got this one that say’s that I’m on a bad server. This is interesting.
Just to clarify, your individual yahoo email address (or your wife’s) is not being blocked. It is one or two of the Yahoo mail servers. So if your email falls in one of those yahoo servers that were blocked, yours will be blocked as well. Our advise is to have some sort of backup email address such as a Gmail or a Hotmail email account. Since you have a Gmail account, use that to send to Shaw, we certain Gmail is not blocked at this time.
Shaw Internet xxxxx Help